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Resolution 2023-17 RESOLUTION NO.2023-17(R)
A RESOLUTION OF THE CITY OF WYLIE, TEXAS, ADOPTING THE
AMERICANS WITH DISABILITIES ACT TRANSITION PLAN; AND
DECLARING AN EFFECTIVE DATE.
WHEREAS, The Americans with Disabilities Act (ADA) prohibits discrimination in access to
jobs,public accommodations, government services,public transportation, and telecommunications; and
WHEREAS, Title II of the ADA requires all programs, services, and activities (PSAs) of public
entities provide equal access for individuals with disabilities; and
WHEREAS, The City of Wylie has undertaken a comprehensive self-evaluation of its PSAs to
determine the extent that individuals with disabilities may be restricted in their access and developed a
transition plan; and
WHEREAS,the ADA Transition Plan will serve as a guide to the path of compliance for City of
Wylie sidewalks, facilities, parks, trails and will provide possible solutions to remove programmatic
barriers; and
WHEREAS, the ADA Transition Plan will be used for the planning and implementation of
necessary program and facility modifications in the years to come; and
WHEREAS, the City Council finds that it is in the public's best interest to adopt the ADA
Transition Plan;
NOW, THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
WYLIE,TEXAS,THAT:
SECTION 1: The findings set forth above are incorporated into the body of this resolution as if
fully set forth herein.
SECTION 2: The City of Wylie ADA Transition Plan, which is attached hereto and made a part
hereof, is hereby adopted as an official master plan of the City of Wylie.
SECTION 3: This Resolution shall take effect immediately upon its passage.
DULY PASSED AND APPROVED by the City Council of the City of Wylie,Texas,this 22nd
day of August, 2023.
Matthew Porter, Mayor
1
ATTEST:
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Stephanie Storm, City Secretary
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Resolution No.2023-17(R)Adopting the Americans with Disabilities Act Transition Plan Page 1 of l
WYLIE
WIDE AWAKE WYLIE �
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TABLE OF •
CHAPTER 1.0 EXECUTIVE SUMMARY...............................................................................................4
1.1 Introduction.......................................................................................................................................4
1.2 Federal Accessibility Requirements..................................................................................................4
1.3 State of Texas Accessibility Requirements........................................................................................5
1.4 Declarations-Compliance with the Americans with Disabilities Act..............................................5
CHAPTER 2.0 COMPLIANCE WITH TITLE II REQUIREMENTS..................................................7
2.1 Notification........................................................................................................................................7
2.2 Designation of Responsible Employee..............................................................................................7
2.3 Self-Evaluation and Transition Plan..................................................................................................7
2.4 Establishment of Grievance Procedure..............................................................................................7
2.5 Emergency Management...................................................................................................................7
CHAPTER 3.0 EVALUATION AND SUMMARY OF FINDINGS........................................................8
3.1 Self-Evaluation Process.....................................................................................................................8
3.2 Self-Evaluation by Department.........................................................................................................8
3.3 Action Taken to Improve Access.......................................................................................................9
3.4 Public Outreach................................................................................................................................I I
3.5 General Findings..............................................................................................................................I I
CHAPTER 4.0 IMPLEMENTATION PLAN..........................................................................................13
4.1 Facility Cost Projections..................................................................................................................13
4.2 Implementation Schedule................................................................................................................ 13
4.3 Funding Opportunities.....................................................................................................................14
4.4 Maintenance of Equipment and Features........................................................................................ 14
4.5 Modifications and New Construction..............................................................................................14
4.6 Training............................................................................................................................................14
CHAPTER 5.0 GRIEVANCE PROCEDURE AND INSTRUCTIONS................................................15
5.1 Purpose of Guidelines......................................................................................................................15
Step1. Filing a Grievance...............................................................................................................15
Step2. Investigation Process.......................................................................................................... 15
Step3. Resolution........................................................................................................................... 15
Step4. Appealing the Decision.......................................................................................................15
CHAPTER 6.0 EMERGENCY MANAGEMENT..................................................................................16
6.1 Access to 9-1-1 Services..................................................................................................................16
6.2 Functional Needs Assessments........................................................................................................16
6.3 Functional Needs Planning..............................................................................................................16
CHAPTER 7.0 CONCLUSION................................................................................................................17
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APPENDICES:...........................................................................................................................................18
APPENDIX A—CONTACT INFORMATION.................................................................................19
APPENDIX B—GRIEVANCE FORM..............................................................................................20
APPENDIX C—ACKNOWLEDGEMENT LETTER FOR RECEIPT OF GRIEVANCE.........21
APPENDIX D- SELF-EVALUATION/FINDINGS/RECOMMENDATIONS.............................22
PublicMeetings:............................................................................................................................. 22
PublicCity-Wide Events:................................................................................................................22
Employment:...................................................................................................................................23
Evacuations/Safety:.........................................................................................................................25
Communications:............................................................................................................................26
Website:...........................................................................................................................................27
EmployeePolicy:............................................................................................................................27
EmployeeTraining:.........................................................................................................................28
EmployeeADA:..............................................................................................................................28
CitywideEvents:.............................................................................................................................30
LawEnforcement:...........................................................................................................................31
ADAPrograms:...............................................................................................................................31
APPENDIX E-PUBLIC OUTREACH SURVEY RESULTS........................................................33
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CHAPTER 1.0 EXECUTIVE SUMMARY
1.1 Introduction
The Americans with Disabilities Act (ADA) was passed on July 26, 1990 as a step towards the
disestablishment of discrimination against individuals with disabilities. ADA Title II requires public
entities with more than 50 employees to establish self-evaluations and/or transition plans for updating
public facilities. This includes programs, activities, and services of government entities with a specific
focus on protecting citizens from discrimination on the basis of disability. The goal of this act is to afford
every individual the opportunity to benefit from businesses and services and to afford businesses and
services the opportunity to benefit from the patronage of all Americans. This document will guide the
planning and implementation of necessary program and facility modifications in the years to come. The
ADA Transition Plan is significant in that it establishes the City of Wylie's (the "City") ongoing
commitment to the development and maintenance of policies, programs and facilities that include all
residents and visitors to the City of Wylie.
1.2 Federal Accessibility Requirements
The development of a transition plan is a requirement by the Federal Rehabilitation Act of 1973 (the
"Act"), which requires that all organizations receiving federal funds make their programs available
without discrimination to persons with disabilities. The Act, which became known as the "Civil Rights
Act"of persons with disabilities, states:
No otherwise qualified individual with a disability in the United States shall, solely by reason of
his or her disability, be excluded from the participation in, be denied the benefits of, or be
subjected to discrimination under any program or activity receiving Federal financial assistance.
(Section 504)
The ADA is divided into five titles as described below, with Title II having the broadest impact on state
and local governments. Additional information about the five titles of the ADA can be found at
https://www.ada.gov/law-and-regs/.
Title I: Employment, requiring equal employment opportunity for individuals with disabilities.
Title II: State and Local Government, requiring non-discrimination on the basis of disability for members
of the public served by state and local governments.
Title III: Public Accommodations, requiring non-discrimination on the basis of disabilities by
non-government providers of public accommodations and in commercial facilities.
Title IV: Telecommunications, requiring telephone and internet companies to provide a nationwide system
of telecommunications relay services that allow individuals with hearing and speech disabilities to
communicate over the telephone.
Title V: Miscellaneous Provisions, including a variety of provisions relating to the ADA.
The ADA prohibits discrimination in access to jobs, public accommodations,government services, public
transportation, and telecommunications. Title II of the ADA also requires that all programs, services, and
activities (PSAs) of public entities provide equal access for individuals with disabilities. Title II provides
protections to individuals with disabilities that are at least equal to those provided by the
nondiscrimination provisions of Title V of the Rehabilitation Act.
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The legislative mandate, therefore, prohibits the City from either directly or through contractual
arrangements:
• Denying persons with disabilities the opportunity to participate in services, programs, or
activities that are not separate or different from those offered to others, even if the City offers
permissibly separate or different activities.
• Selecting facility locations that have the effect of excluding or discriminating against persons
with disabilities.
The City of Wylie is obligated to observe all requirements of Title I in its employment practices; Title II
in its policies, programs and services;any parts of Titles IV and V that apply to the City and its programs,
services, or facilities; and all requirements specified in the ADA Access Guidelines(the"ADAAG")that
apply to facilities and other physical holdings. Details of the Americans with Disabilities Act of 1990 can
be found on the ADA website at www.ada.gov.
Included in Title 11 are administrative requirements for all government entities employing more than 50
people. These administrative requirements are:
• Designation of a person who is responsible for overseeing Title II compliance;
• Development of an ADA grievance procedure;
• Completion of a self-evaluation;and
• Development of a transition plan if the self-evaluation identifies any structural modifications
necessary for compliance. Modification records must be retained for three years.
1.3 State of Texas Accessibility Requirements
In addition to complying with ADA requirements, the City will also comply with the Texas Accessibility
Standards, Elimination of Architectural Barriers, as contained in Texas Government Code, Chapter 469.
Details can be found on their website: http://w"w.statutes.Iegis.state.tx.us/Docs/GV/htm/GV.469.litm
1.4 Declarations-Compliance with the Americans with Disabilities Act
In accordance with the requirements of Title 11 of the ADA, the City will not discriminate against
qualified individuals with disabilities based on disability in its services, programs,or activities.
Employment
The City does not discriminate based on disability in its hiring or employment practices and complies
with all regulations circulated by the U.S. Equal Employment Opportunity Commission under Title 1 of
the ADA.
Effective Communication
The City will, upon request, provide appropriate aids and services leading to effective communication for
qualified persons with disabilities so they may participate equally in the City's programs, services, and
activities. These steps include but are not limited to: qualified sign language and/or language interpreters:
documents in Braille: and other ways of making information and communications accessible to people
who have speech, hearing, or vision impairment.
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Modifications to Policies and Procedures
The City will make all reasonable modifications to policies and programs to ensure that people with
disabilities have an equal opportunity to enjoy all of the City's programs, services, and activities. Anyone
who requires auxiliary aid or service for, or has a complaint related to, effective communication, or a
modification of policies or procedures to allow participation in a program, service, or activity in the City
should contact:
City of Wylie ADA Coordinator
Attn: Joe Tidwell
300 Country Club Rd, Building 100
Wylie,TX 75098
972-516-6010
Email: Joe.tidwell@wylietexas.gov
Surcharges and Fees
The City will not place a surcharge on a particular individual with a disability or any group of individuals
with disabilities to cover the cost of providing auxiliary aids/services to accommodate access to or
participation in programs or services.
Undue Burden
The ADA does not require the City to undertake any action that would represent an undue financial and
administrative burden. This determination will be made by the ADA Coordinator and must be
accompanied by a statement citing the reason(s)for reaching that conclusion. This determination must be
based on an evaluation of all resources available for use in the programs.
"Undue hardship"means an action requiring significant difficulty or expense, when considered in light of
the following factors: (1) The nature and cost of the accommodation needed. (2) The overall financial
resources of the facilities involved in the provision of the reasonable accommodations, the number of
persons employed at the facility, and the effect on expenses and resources or the impact otherwise of these
accommodations upon the operation of the facility. (3) The overall financial resources of the covered
entity, the overall size of the business of a covered entity with respect to the number of employees, and the
number, type, and location of its facilities. (4) The type of operations, including the composition,
structure, and functions of the workforce of the entity. (5) The geographic separateness, administrative, or
fiscal relationship of the facility or facilities.
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CHAPTER 2.0 COMPLIANCE WITH TITLE II REQUIREMENTS
This section references various parts of the Code of Federal Regulations (CFR), section 35,as it pertains
to ADA requirements that the City must comply with or address as part of the transition plan. Details can
be found on the ADA website: www.ada.,00v/rea2.htm1.
2.1 Notification
Applicants, participants, beneficiaries, and other interested persons have been notified of their rights and
the City's obligations under Title 11 of the ADA as required by 28 CFR§35.106. This notification appears
on the City's website:
https://www.wylietexas.gov/city_government/americans_with_disabilities_act/index.phn. Public meeting
notices and agendas also include this notification.
2.2 Designation of Responsible Employee
The City has designated a responsible employee to coordinate its efforts to comply with and carry out the
City's ADA responsibilities in accordance with 28 CFR §35.107(a). The ADA Coordinator has been
designated to oversee compliance with the non-discrimination requirements and can be contacted at: City
of Wylie ADA Coordinator, Attn: Joe Tidwell, 300 Country Club Rd, Building 100, Wylie, TX 75098
Telephone: 972-516-6010,orjoe.tidweil@wylietexas.gov.
2.3 Self-Evaluation and Transition Plan
Title 11 of the ADA requires that the City conduct a self-evaluation of its services, policies, and practices
and make modifications as necessary to comply with 28 CFR §35.105. The City completed the
self-evaluation process on January 3,2023 and solicited public comment for the period of May 2, 2023 to
June 30, 2023. This transition plan is a living document that will be updated periodically to reflect the
ongoing assessment and resolution/response to public comment.
2.4 Establishment of Grievance Procedure
The City has established a grievance procedure for resolving complaints of violations in accordance with
28 CFR §35.107(b). Refer to Section 4.0 in this document.
2.5 Emergency Management
The City of Wylie Emergency Management Coordinator (EMC) develops, maintains and facilitates the
all-hazard Emergency Management Plan as required by local, state and federal statutes and laws. During
all emergency planning (mitigation, preparedness, response,and recovery),the City is committed to be in
compliance with the ADA requirements as outlined in Chapter 7 under Title 11
(http://www.ada.gov/pcatoolkit/chap7emer�enc,Lgmt.htm) of the ADA. The EMC ensures that all
parties with responsibilities under the Emergency Management Plan are aware of ADA requirements and
that all programs and third party agreements are in compliance with ADA.
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CHAPTER 3.0 EVALUATION AND SUMMARY OF FINDINGS
3.1 Self-Evaluation Process
The self-evaluation is the City's assessment of its current policies, practices and procedures to determine
compliance with the ADA. As part of this assessment, all the City's programs, services, and activities
(PSAs), including those policies and procedures that are inconsistent with Title II requirements shall be
identified and possible solutions provided within the adopted Transition Plan.
The City evaluated its PSAs for compliance with the ADA in the following areas:
• Identified all programs, activities and services.
• Identified City-wide Events.
• Reviewed Employee Safety.
• Reviewed all of the policies, practices and procedures that govern the administration of the City's
programs,activities and services.
Recognizing that the City has limited funds, staff will utilize a variety of criteria for prioritizing the
removal of physical barriers. Criteria may include, but not be limited to,the following:
• Frequency of public use;
• Nature of the programs offered at the facility;
• Public feedback obtained through the public input and grievance processes;
• Availability of funding(grants, development agreements, interlocal agreements, etc.);
• Policy modifications to ensure nondiscrimination; and
• Planning of future construction activity — Capital Improvement Plan/Annual Sidewalk
Budgeting.
3.2 Self-Evaluation by Department
With an added and concerted effort beginning in 2021, the City conducted a self-evaluation of the
accessibility of all City offered programs and events. The questionnaire provided the basis of identifying
barriers and creating solutions to remove such barriers. The questionnaire was distributed to the following
department liaisons:
• City Manager's Office
• City Secretary's Office
• Code Enforcement
• Public Information Office
• Emergency Management
• Engineering
• Facilities Management
• Fire
• Human Resources
• Information Technology
• Law Enforcement
• Library
• Municipal Court
• Parks and Recreation
• Planning
• Public Works
• Purchasing
• Utility Billing
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In addition, the City conducted a physical audit of City facilities to identify barriers and then form
recommendations and alterations in order to meet state and federal accessibility standards. The list of
facilities surveyed include:
• City Hall
• City owned parking lots
• City owned curb ramps
• City programs housed in City owned and leased facilities
• Rita Smith Public Library
• Senior Recreation Center
• Wylie Recreation Center
Findings from these surveys are shown in Appendix D Self-Evaluation Findings and Recommendations
section.
3.3 Action Taken to Improve Access
Strategies to achieve program accessibility include but are not limited to:
• Offer a service for applicants who are hearing impaired or hard of hearing.
• Provide a checklist prior to any public city wide event to recognize any ADA modifications
needed.
• Provide a policy to address service animals as defined on City property.
• Adjust doors to meet ADA requirements.
• Auxiliary aids provided to produce effective communication during public meetings.
In 2009 the City implemented a citywide Sidewalk Improvement Plan as part of the Neighborhood
Accountable Communities Through the Involvement Of Neighborhoods (A.C.T.I.O.N.) Plan adopted in
2007. The plan included assessing existing conditions of sidewalks and streets and implementing
recommendations to improve walkability to comply with ADA regulations.
The City of Wylie established a Safety Committee in January 2010 for recommending improvements to
our workplace safety program and to help in the identification of corrective measures needed to eliminate
or control recognized safety and health hazards. The Safety Committee consists of one representative
from each department plus five subject matter experts that includes the Fire Chief, Emergency
Management Coordinator, Purchasing Manager, and Facilities Manager. The City added an ADA
Coordinator to the list of subject matter experts in 2021.
The Safety Committee is responsible for these tasks:
• Provide safety activities including required quarterly and annual training as outlined in the
adopted safety manual.
• Set goals concerning safety performance within the assigned department(s).
• Enforce all safety rules in coordination with the department management and supervisory
staff.
• Review accident reports and recommend corrective actions.
• Attend and participate in quarterly safety meetings.
All employees of every level are responsible for maintaining a workplace free from recognized hazards
that could result in injuries or accidents. Compliance training is provided to educate employees on
identifying hazards and how to report hazards and other safety related concerns.
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As new City facilities are constructed or existing buildings remodeled,the City has complied with State of
Texas design requirements through review by the Texas Department of Licensing and Regulation
(TDLR).
As part of the self-evaluation process, the following list summarizes activities related to evaluating
existing conditions and implementing ADA required improvements and compliance:
• 2010 established an employee Safety Program.
• 2011 provided devices for the hearing impaired to be used during public meetings.
2018 adoption of the City's Thoroughfare Plan to guide future street improvements in the City.
• 2019 Civic Engagement to provide the citizens of Wylie an opportunity to learn about City
departments and how we work together to make Wylie a great place to live, work, and shop.
• 2020 Downtown Strategic Plan with assistance from The North Texas Council of Governments:
o Data collection.
o Stakeholder and public involvement.
o Strategic Plan Development.
• 2021 Appointed an ADA Coordinator.
• 2021 Comprehensive Plan Update:
o City Council appointed 14 citizens to serve on the committee.
o Joint Workshop held with City Council.
o Joint Public Hearing held with City Council.
• 2021 Citizen Bond Committee:
o City Council appointed 14 citizens to serve on the committee.
o Four public meetings held.
0 2021 GIS inventory of City's sidewalks, signalized and unsignalized intersections,
crosswalks at major intersections.
• 2021-22 Citywide Sidewalk Repair Program through Public Works:
o Completed 5,750 linear feet of concrete.
o Spent approximately $350,000 on sidewalk repair.
One of the key findings of these public involvement exercises is that the residents of Wylie support
improvements to sidewalks and streets throughout the City, which led to the citywide Sidewalk Repair
Program along with additional studies currently underway. Additionally, the City continues to work
closely with TxDOT and the NCTCOG as part of the City's Downtown Strategic Plan. All of these
projects comply with TxDOT's Self Evaluation and Transition Plan for compliance with the Americans
with Disabilities Act(dated January 2004).
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3.4 Public Outreach
The City provided the following opportunities for individuals and community organizations to comment
on this Transition Plan:
• Public notice of a public survey period (June 1-30, 2023) via a City press release,direct email to
targeted groups such as the local Rotary Club, Senior Recreation Center participants, and
accessible on the City's website. The survey addressed accessibility of programs, services, and
activities offered to the public. Forty completed surveys were received from community
members, 15 of which are City employees.
is Results of survey made available on the City's website.
• Draft Transition Plan made available on the City's website.
• Paper copy of Transition Plan made available at the Smith Public Library, and the Senior
Recreation Center.
• Public Hearing and adoption by City Council on August 22,2023.
3.5 General Findings
General findings and highlights received from the public state that 25%of the respondents are persons
with a disability, while 17.5% stated they are a relative or caregiver of a person with a disability. A
detailed summary of the findings can be found in Appendix E.
What role most adequately describes your association with the City and the representation you are
providing'
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Citizen w o 01sabihfy
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Citizen with disability ■ 7(1T.59G)
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Of the responses received, 47.5% of respondents feel the City is highly accessible, while 10% indicated
the City is not at all accessible.
How would you rate the City of Wylie's accessibility?This includes communications,
programs,services, events, access to government facilities, parks, parking,trails, etc.
20
15
10
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In summary,the primary findings of the public survey are as follows:
• The City is generally accepting and accommodating of persons with disabilities,though there are
still improvements to be made.
• Issues exist for wheelchair accessibility on sidewalks obstructed with signs,mailboxes,trash,and
other debris, especially in downtown.
• Unable to participate in programs because activity or event was not accessible.
• Affordable wheelchair transportation is needed.
• Improve trail accessibility in neighborhoods.
• Larger Senior Center, including larger restrooms and higher toilets are desired.
• Community members frequently utilized programs and services such as library programs,
downtown events, parades, recreation centers, and parks.
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CHAPTER 4.0 IMPLEMENTATION PLAN
4.1 Facility Cost Projections
Part of the Transition Plan process is to develop a reasonable Implementation Plan, including a schedule
for completing the recommended improvements and the funding sources to be used. The ADA
Coordinator is the responsible party for ensuring that the Transition Plan is implemented and barriers are
systematically removed throughout the City. Cost projection summaries for the subject projects were
developed by priority. To develop these summaries, bid tabulations from past City construction projects,
along with the specific department's experience with similar types of projects, were the basis for the
proposed improvement costs.
Initial funding to implement the immediate needs for compliance is provided by specific departments.
Alternative funding opportunities are outlined below in section 1.3. The City's ADA Coordinator will
work with department directors and budget personnel to determine future funding for barrier removal
projects and programs.
4.2 Implementation Schedule
With limited funding, it is unfeasible to immediately remove all barriers to program access. The
implementation schedule detailed below will be updated annually by the ADA Coordinator to account for
progress during the year and for inclusion of new self-evaluations or ADA grievances.
Table 4.2A details the cost of implementation of priority improvements. Table 4.213 reflects an extended
schedule over the next twenty (20) years. The City of Wylie reserves the right to change the
implementation schedule to allow for flexibility in accommodating community requests, petitions for
reasonable modifications from persons with disabilities, and changes in City programs to ensure
effectiveness.
Table 4.2A ADA Immediate Implementation Schedule
Implementation Approximated
Facility Type Estimated Cost Schedule(years) Annual Budget
7--
17-5411-56040 Sidewalk Improvements $ 60,000 1 $ 60,000
Streets and Alleys $ 184,667 1 $ 184,667
00 Pavement Condition Index Program $ 100,000 1 $ 100,000
100-5411-54220 Directional Ramps $ 20,000 1 $ 20,000
100-5411-58570 Signalized intersections $ 158,342 1 $ 158,342
112-5614-58150 Inclusive playground equipment(Community Park) S 65,000 1 $ 65,000
112-5614-58150 Poured in-place concrete(Commuity Park) $ 375,000 1 $ 375,000
112-5614-58150 Inclusive playground equipment(Pirate Cove Park) $ 700,000 1 $ 700,000
100-5132-54910 Facilities-Buildings $ 59,500 1 $ 59,500
100-5181-56040 WAV Rideshare Program $ 235,000 1 $ 235,000
TOTAL $ 1,957,509 $ 1,957,509
2023
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Table 4.2B ADA Extended Implementation Schedule
Implementation Approximated
Facility Type Estimated Cost Schedule(years) AnnualBudget
100 5411-54220 Sidewalk Improvements $ 5,197,500 15 $ 346,500
100-5411-54210 Streets and Alleys $ 2,031,337 10 $ 203,134
100 5411 56040 Pavement Condition Index Program $ 1,800,000 15 S 120,000
100-5411-54220 Directional Ramps $ 300,000 15 $ 20,000
100-5411-58570 Signalized intersections S 6,500,923 10 $ 650,092
112-5614-58150 Inclusive playground equipment S 275,000 5 $ 55,000
100-5132-54910 Facilities-Buildings 5 4,700,000 20 $ 235,000
112-5614-58150 Parks-Trails 5 300,000 15 $ 20,000
100-5181-56040 WAV Rideshare Program $ 3,877,500 15 $ 258,500
TOTAL $ 24,982,260 $ 1,908,226
4.3 Funding Opportunities
The City will actively research and pursue alternate funding opportunities provided by the federal, state,
and county governments, North Central Texas Council of Governments (NCTCOG) and other entities to
complete the improvements in the Transition Plan.
4.4 Maintenance of Equipment and Features
All equipment necessary for use by a person with a disability, such as TTY machines,assistive listening
systems, elevators, ramps, and lifts will be maintained in a working order. This equipment will be
checked on a regular basis to confirm it is in operable condition. Facilities shall budget appropriately to
ensure funding for maintenance and repairs.
Costs for facility modifications to improve accessibility to certain areas will vary depending on the scope
of the project. Such modifications shall be brought to the attention of the ADA Coordinator.
4.5 Modifications and New Construction
In 2001, the City adopted a comprehensive Right-of-Way Management Ordinance governing any and all
construction occurring within the public rights-of-way in the City of Wylie. Improvements to the
right-of-way such as repaving (mill and fill, overlay, etc.), traffic signal modernization, sidewalk
improvements and repairs, etc., require the City to update pedestrian facilities to meet ADA
specifications. Therefore, the City's policy for paving operations is to update curb ramps at intersections
with public streets and public alleys where sidewalks exist to the maximum extent feasible.
Since 2014, the City has required all new construction and reconstruction projects to adhere to the Public
Right of Way Accessibility Guidelines(PROWAG) for all pedestrian facilities included in our projects.
4.6 Training
The City's commitment to accessibility and the Transition Plan shall be discussed with new employees
during the employee orientation meeting. The City conducts quarterly training utilizing EEOC published
guidelines regarding lawful means of identifying employees who might need assistance during emergency
evacuations due to their disability. ADA Compliance is posted in all work areas.
Safety activities are included in the required quarterly and annual training as outlined in the adopted
safety manual.
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CHAPTER 5.0 GRIEVANCE PROCEDURE AND INSTRUCTIONS
5.1 Purpose of Guidelines
The City utilizes many different approaches in removing barriers in the public right-of-way, including
proactively identifying and eliminating the barrier, responding to public grievances and ensuring that
discrimination complaints are handled promptly, effectively, and equitably. Under the Americans with
Disabilities Act, anyone who believes he or she has been denied access to a City facility, program or
service because of his or her disability may file a grievance. Anyone who is representing a person with a
disability, as a parent, guardian, attorney or advocate, may do so as well. The City's grievance procedure
is described below:
Step 1. Filing a Grievance
The complainant should fill out the ADA Complaint/Grievance Form (Appendix B or online:
https://www wylietexasgov/citesgovernment/americans with disabilities act/index php), giving all of
the information requested. A formal complaint must be filed with the ADA Coordinator as soon as
possible, but no later than 30 calendar days of the alleged discriminatory act. The ADA Coordinator is
required to acknowledge receipt of the grievance within 15 days (refer to Appendix Q. Upon request,
reasonable accommodations will be provided in completing the form, or alternative formats of the form
will be provided. You may obtain a copy of the form by calling 972-516-6010, or by emailing Joe
Tidwell, ADA Coordinator, atjoe.tidwellhwylietexas.gov. Any retaliation, coercion,intimidation,threat,
interference or harassment for the filing of a grievance, or used to restrain a complainant from filing, is
prohibited and should be reported immediately to the ADA Coordinator or their designee.
Step 2. Investigation Process
Following the filing of a grievance, the ADA Coordinator or another authorized representative shall
determine whether, and to what extent, an investigation of the grievance is warranted. The ADA
Coordinator or their designee shall conduct any resulting investigation. A thorough investigation affords
all interested persons and their representatives an opportunity to submit evidence relevant to a grievance.
The ADA Coordinator will complete the investigation within 60 calendar days of receipt of the grievance.
If appropriate, the ADA Coordinator will arrange to meet with the complainant to discuss the matter and
attempt to reach a resolution of the grievance.
Step 3. Resolution
After full consideration of the merits of the complaint, the ADA Coordinator or other authorized
individual will provide you with a written decision about the findings of the investigation and the action
taken to resolve the grievance. The resolution of any specific grievance will require consideration of
varying circumstances, such as the specific nature of the disability; the nature of the access to facilities;
the safety of others; and the degree to which an accommodation would constitute a fundamental
alteration to the facility, or cause an undue hardship to the City. Accordingly,the resolution by the City of
any grievance does not constitute an admission of liability, guilt or a precedent upon which the City is
bound or upon which other parties may rely. The ADA Coordinator or other authorized representatives
shall maintain the confidentiality of all files and records relating to grievances filed, unless disclosure is
authorized or required by law.
Step 4. Appealing the Decision
If the response of the ADA Coordinator does not satisfactorily resolve the issue, the complainant may
appeal the response, to the City Manager's Office for a final determination. If at any time the complainant
is not satisfied with the City of Wylie's handling of the grievance,the complainant may file directly with
the United States Department of Justice or other appropriate state or federal agency.
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CHAPTER 6.0 EMERGENCY MANAGEMENT
A priority of the City's Office of Emergency Management is helping people prepare for and respond to
emergencies. Making local preparedness and response programs accessible to people with disabilities is a
critical part of this responsibility.
6.1 Access to 9-1-1 Services
The City collaborates with Collin, Dallas, and Rockwall Counties for all 9-1-1 services.
6.2 Functional Needs Assessments
A functional needs assessment of the local residents will assist in ensuring that emergency management
procedures comply with the ADA. Functional needs assessments are encouraged as part of the City's
Emergency Operations Plan in order to facilitate the notification, evacuation and sheltering phases of an
emergency incident. The State of Texas currently has a functional needs registry that is available to any
individual who may require additional assistance. This is a voluntary, confidential registration and
individuals may apply through the Texas Information Referral Network (2-1-1) or online through the
State of Texas Emergency Assistance Registry ("STEAR"):
https://www.tdem.texas.rod v/response/state-of-texas-emer�-yenc,.-assistance-re,istrv.
STEAR will provide the City with a list of individuals requiring assistance. All information will remain
confidential and at no time will names, addresses or other personal information be published, sold or
provided to any third parties unless otherwise required by law. The City will utilize public outreach to
educate citizens regarding this registration process.
6.3 Functional Needs Planning
Planning for local residents with Functional Needs is contained in the City of Wylie Emergency
Operations Plan in Annexes A Warning, B Communication, C Shelter and Mass Care, E Evacuation, I
Emergency Public Information, O Human Services, and S Transportation.
1AVITY n
NJWYLI E
CHAPTER 7.0 CONCLUSION f
Services and programs offered by the City to the public must be accessible for all citizens and reasonable
accommodations must be made for those with disabilities. The process of making City facilities and
programs accessible to all individuals will be ongoing and the City will continue to review accessibility
issues through self-evaluation, resolution of complaints, and by making reasonable modifications to
various programs. The City has made progress towards improving accessibility as seen by the following
actions:
• Designation of an ADA Coordinator
• Implementation of an ADA grievance procedure
• Conducting an ongoing self-assessment to identify issues needing to be resolved
• Complying with Federal and State requirements as facilities are modified or constructed
• Planning future improvements through the capital improvement program
Implementation and budgeting of the recommendations in the Transition Plan will continue to require
planning, resources, staff training, interdepartmental coordination, and collaboration throughout the
organizational structure and the public. The City recognizes that compliance with the ADA is not a
"one-time" event and requires strategic planning and an ongoing commitment to provide equal access to
its programs,services,and activities.
cce isn't a pr' ege
It's a right.
Make ALL spaces
ible.
The ADA Transition Plan is the City's blueprint to schedule and track its progress on upgrades and
renovation projects as well as the development of new projects and buildings.It is imperative that the City
collaborate with the community to work together to identify and resolve accessibility issues. Periodic
updates will be made to the Plan and published on the City's website.
2023Plan
%At
APPENDICES: f 1V WYLI E
Appendix A: Contact Information
Appendix B: Grievance Form
Appendix C: Acknowledgement Letter for Receipt of Grievance
Appendix D: Self-Evaluation/Findings/Recommendations
Appendix E: Public Outreach Survey Results
WYLI E
APPENDIX A—CONTACT INFORMATION
City of Wylie ADA Coordinator Risk Administrator
Joe Tidwell Lynn Fagerstrom
300 Country Club Rd, Building 100 300 Country Club Rd, Building 100
Wylie, TX 75098 Wylie,TX 75098
972-516-6010 972-516-6048
Email: Joe.tidwell�4wylietexas.goy Email: 1, ny n.tagerstrom�tc4,wylietexas.gov
City Manager Deputy City Manager
Brent Parker Renae' 011ie
300 Country Club Rd, Building 100 300 Country Club Rd, Building 100
Wylie, TX 75098 Wylie, TX 75098
972-516-6012 972-516-6009
Email: brent.parker a wylietexas.gov Email: renae.ollie t wylietexas.gov
Assistant City Manager City Secretary
Lety Yanez Stephanie Storm
300 Country Club Rd, Building 100 300 Country Club Rd, Building 100
Wylie, TX 75098 Wylie, TX 75098
972-516-6006 972-516-6022
Email: let�yanez(wylietexas.�,,ov Email: stephanie.stormLr)wylietexas.g-ov
City of Wylie
www.wy I ietexas.v-ov
United States Department of Justice-Civil Rights Division
www.ada.gUv
Texas Accessibility Standards
https://www.tdlr.texas.�ov/ab/abtas.htm
f TV WYLI E
APPENDIX B—GRIEVANCE FORM
City of Wylie-ADA Complaint/Grievance Form
Complainant:
Person Preparing Complaint(if different from Complainant):
Relationship to Complainant(if different from Complainant):
Street Address&Apt.No.:
City: State: Zip:
Phone: ( ) E-mail:
When did the discrimination occur? Date:
Please provide a complete description of the specific complaint or grievance:
Please specify any location(s)related to the complaint or grievance(if applicable):
Please state what you think should be done to resolve the complaint or grievance:
Please attach additional pages as needed.
❑ Please do not contact me personally.
Signature: Date:
Return to: City of Wylie ADA Coordinator, Attn: Joe Tidwell, 300 Country Club Rd, Building 100,
Wylie, TX 75098. Upon request, reasonable accommodation will be provided in completing this form or
copies of the form will be provided in alternative formats. Contact the ADA Coordinator at the address
listed above, via telephone 972-516-6010, or e-mail joe.tidv�ell!Wky�lietexas.gov.
t.. . i;
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APPENDIX C—ACKNOWLEDGEMENT LETTER FOR RECEIPT OF GRIEVANCE
{Date}
{Complainant Name or Name of Representative}
{Address}
Re: Acknowledgement of Receipt of Grievance
Dear Mr./Ms. {Complainant Name or Name of Representative}:
This letter is to inform you that Mr. Joe Tidwell, City of Wylie ADA Coordinator, received your
grievance on {date} regarding {insert brief statement of Complainant's grievance}. Please find enclosed a
description of the City of Wylie Grievance Process, including notification of your right to request a State
hearing at any time during the grievance process.
We take your grievance very seriously and are continuing to work toward resolving the issue.
Within 90 calendar days of receiving your grievance, Wylie City staff will provide you with a written
response about the findings of the investigation and the action taken to resolve the grievance. If you feel
that waiting 90 calendar days represents a serious health threat, we will expedite the review process to a
decision within 72 hours of receiving your grievance.
You may contact Lynn Fagerstrom at 972-516-6040 at any time for information about your grievance.
The hearing impaired may call 711, which is the relay service provided by the Federal Communication
Commission.
Thank you for working with us to resolve this matter.
Sincerely,
Lynn Fagerstrom
Human Resources Risk Administrator
Enclosures
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APPENDIX D- SELF-EVALUATION/FINDINGS/RECOMMENDATIONS
Public Meetings:
Findings Recommendations
ADA verbiage is posted on the City's website 72 Verbiage announcements regarding ADA
hours before meetings and prefer a 48-hour notice accommodations will be reviewed for future
if ADA accessibility is required. Microphones meetings. Will also look into training staff to
and the podium are ADA accessible and can be recognize potential ADA needs to be addressed
moved for accessibility. City hall and the council prior to the meetings.
chamber allow for plenty of room to maneuver a
wheelchair. ADA seating is also available.
Video communication is not closed caption. The Closed Caption can now be turned on for
current video system does not include audio meetings. The exception is WEDC meetings.
descriptors. Anyone needing Assistive Listening
Devices are available upon request.
Access to the City buildings are wheelchair
accessible and are clearly marked. Each City
building has conveniently marked handicapped
parking at each parking lot. The side door of City
hall is for employee use only.
Regarding hearing impaired accommodations, the
City does not currently have a sign language
interpreter on staff. A contract sign language
interpreter can be pre-arranged with prior notice.
Staff is available to assist with speaker cards when
requested for individuals wishing to communicate
public comments. Public comments are limited to
three minutes and additional time is allotted for
those with disabilities.
Public City-Wide Events:
Findings Recommendations
The City currently does not have a checklist prior The City is currently implementing a checklist for
to any events to recognize any ADA modifications future use.
needed, nor is staff trained in advance to
recognize these needs. However, employees are
always available to make accommodations.
Should an emergency occur during an event the
incident commander takes charge and the public
will be notified through Nixle alerts.
In the event of an evacuation, local hospitals have
been identified for transport, along with other
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transportation. The emergency operations team
takes charge in emergency situations.
The City has a historical home within the
downtown historic district that is open to the
public. The home includes a wheelchair access
ramp. During public events at the City's historical
home, the Public Works department assists in
setting up and makes modifications for the public,
volunteers and employees.
Employment:
Findings Recommendations
Currently the City does not contract with an The HR Director and HR Analyst over
agency that recruits or seeks employees with recruitment are currently researching other special
disabilities. job posting websites.
The City of Wylie displays ADA notices in all
work areas along with an ADA grievance process.
ADA notices are posted in the common areas in
each department and in the employee's break
room area.
Job descriptions as well as job advertising The HR Director will continue to train hiring
postings include detailed information about job managers to ask applicants if any accommodations
requirements, both physical and related to job are required for the interview process.
duties. When setting up an interview, the
candidate is asked if any accommodations are
needed prior to the interview.
If so,accommodations are arranged at that time.
The HR Director will look into a process to offer a
The City does not have a service for those service for those applying who may be hearing
applicants that are deaf or hard of hearing. impaired or hard of hearing.
The HR Director conducts annual supervisor
training that covers topics in etiquette and legal
question formation for the hiring selection panel.
This information is sent to each hiring manager
upon a job being posted to make certain these
areas are covered during the selection panel.
Supervisors are trained on a case-by-case matter
with ADA accommodations.
Current job openings inform candidates of
reasonable accommodations that are available and
appropriate during the selection process.
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Medical, ADA and Worker Compensation
Employee records are kept separate from regular
personnel files and maintained in a confidential
manner. The City is in Compliance with ADA
record keeping regulations in regards to health and
special needs.
The Department of Labor and ADA website are
resources used in the decision-making process for
reasonable accommodation. HR has steps in place
to determine employees with disabilities.
Policies for reasonable accommodations are not A policy is currently in review and upon approval
readily available to employees or candidates for by the City Manager.
employment.
The City Employee Handbook contains
information on reasonable accommodations to
include performance of essential functions, the
selection process and the receipt of benefits and
privileges of employment. The City benefits are
outlined in the handbook and do not change
outside of those policies. HR does address
accommodations for performing essential
functions in the handbook via training.
The reasonable accommodation policy requires an
interactive process which includes; disability
disclosure, interactive problem solving,
accommodation selection, accommodations
implementation and ongoing follow up to ensure
effectiveness. This process is assigned to HR
personnel and filed in the employee's confidential
medical file that is kept separately from other
employees.
Supervisor training is ongoing and includes
training for recognizing an employee's needs with
reasonable accommodations. Training includes
that supervisors should be observant and not wait
for an employee to request a specific ADA
accommodation.
Undue hardship for reasonable accommodations An SOP is drafted for the determination process.
and cost associated, how is this budgeted? Cost of hardships are on a case by case basis.
Budget should fall under Special Services.
Steps are taken to ensure the requirements for
specific job functions are job related.
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Employment postings include a description of
nondiscrimination policy for all jobs listed.
Guidance from EEOC is also used to identify
employees who might need assistance.
Emergency plans are carried out with the current The safety committee is exploring whether or not
staff in place and coordinated with the Fire persons with disabilities are involved with the
Department. The Safety Coordinator plans drills planning of drills.
for the department safety liaisons. These drills are
scheduled annually.
Evacuations/Safety:
Findings Recommendations
Evacuations for City events and safety processes More actions and procedures are needed to
are evaluated, conducted, and carried out with the communicate with employees during such an
Emergency Operations Task Team. This team event.
determines the safest process with all persons and
ADA requirements. This is a cooperative effort
with Fire and Police.
The City has a mandated new hire orientation for
all employees that includes emergency
evacuations, as well as Stop the Bleed and active
attacker training. Classes are held quarterly.
The City has a safety committee in force to The City will work with the Fire Department to
prepare departments on the safest direction to prepare a plan for such events for those with ADA
evacuate, however, little consideration has been needs.
made for those with disabilities such as
wheelchairs, blindness and hearing.
Drills for emergency preparedness are held
annually. In 2022, the Emergency Management
Coordinator conducted the table top drills.
Ongoing annual drills will be performed by the
safety committee.
If prolonged sheltering in place is necessary, is The City has an agreement with WISD for the use
there a means of obtaining accessible cots, of facilities, reception and care during
medications, and medical supplies? Are there emergencies.
professionals who can help?
Public notices are displayed in Times New Roman
font size 11. This is the preferred standard print
for City communication
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Findings Recommendations
Closed caption is auto generated with social media Closed Caption can now be turned on for
and not currently on the City website. The Boards meetings. The exception is WEDC meetings.
and Commission board is currently seeking to
develop a closed caption meeting.
The City does not currently have computer access These computers do not have visual accessibility
for the public, however, there is access to at this time and will be explored for the FY 24-25
computers at the library. budget cycle.
City publications are sent out monthly in the form
of a newsletter, and the City has daily social
media posts. As needed, press releases are
published. Staff is trained in appropriate use of
"person first language." Staff review publications
to ensure no offensive images or language.
Materials sent out are not offered in alternative
formats.
The main phone line is automated to route callers
to specific departments. Phone lines are in
English. No services are offered on a touch screen
unless on a personal tablet or cell phone.
Currently there is no option for a second language
or hearing-impaired callers.
The website offers live and recorded video for the Currently there is no policy in place to secure
public meetings. The meetings are an audio/video video remote interpreting services(VRI).
recording.
The Public Information Officer does not have an
on staff sign language interpreter nor is one used
each time a press release is published. A sign
language interpreter has been used in critical
situations. The interpreter is often situated next to
the speaker.
City Hall has a TV video message display.
Messages include upcoming events, hours of
operation and other general messages. This TV
video display is not audio, nor closed caption.
City Hall does not utilize a public address system The Operations Department (IT/Facilities) has
with interactive devices for the hearing impaired. previously budgeted for an intercom system for
Braille is available on elevators, doors and public City Hall. No action has been taken at this time.
restroom areas. Assistive listening devices are
available through the video/audio system in the
Council Chambers.
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Announcements are distributed electronically in a
PDF format. PDF format is distributed through
online and email distribution. Word documents
are a preferred format.
Communications:
Website:
Findings Recommendations
The Public Information Officer is currently Update and redesign the City website to be
redesigning the website. compliant with ADA requirements.
Website information conveyed is typically in Information on the website is not available in
black and white. Information and documents are color.
organized and easy to read without an associated
style sheet. Columns and headers are identified At this time, we will have to research if redundant
for data tables. Updates are addressed the same text links are available for each active region of a
way for all City public websites. server-side image map.
Are systems in place that may time out while a Currently we are not aware of any systems that
person is giving a response? If yes, is there a way time out. Will need to investigate this more
that the user is warned and can obtain more time closely.
without losing data?
Has the City reviewed Title II of the ADA to Systems have been reviewed, and are not in
ensure their website and programs are compliant compliance. Staff is working on bringing the site
with ADA? into compliance.
Employee Policy:
Findings Recommendations
The City does not have a mobility policy in place, No policy is in place and has not yet been updated
and currently not prohibited, the Council as required by 28 CFR 35.137. Staff will work on
Chambers does have an area accessible for such implementing a policy.
devices.
How does the City research purchases of new The City does not have a process in place to
equipment and how is access determined? determine what new equipment is accessible for
communication and transportation, etc. These
policies will go into review and update with
findings and changes.
The City does not currently have a policy in place The City is considering updating such policies.
to prohibit discrimination of former illegal drug
usage.
1AV, , -
Employee Training: WYLI E
Findings Recommendations
The City employee handbook manual gives clear
instructions on etiquette, language, and City's
legal disability civil rights mandates. The City
Employee Handbook is reviewed consistently and
updated as needed.
City vendors are expected to hold the same The City is in the process of adding this to its
standards as employees. policy.
City maintenance staff are trained to recognize
access and safety issues. Training is always
ongoing.
Law enforcement employees receive disability
training from the OSS Academy.
Are there any areas noted above that should be There are no specific areas; however, safety and
studied with this self-evaluation? recognizing areas of access for disability is
consistent for any modification if needed.
Employee ADA:
Findings Recommendations
The City utilizes EEOC published guidelines Initial training took place July 12, 2022 with
regarding lawful means of identifying employees ongoing training taking place quarterly.
who might need assistance during emergency Currently establishing a redundancy plan for the
evacuations due to their disability. absence of the department liaison. All emergency
plans are coordinated with the Fire Department
and continue being facilitated by the safety
liaisons.
How are staff and visitors accounted for after an The Emergency Management Coordinator is
evacuation? visiting with each department and discussing the
process. Everyone should have situational
awareness of who is in the department that day
and who is not. A supervisor or designee will be
responsible for accounting for everyone at the
designated meeting place.
ADA compliance is posted in all work areas.
Supervisors are responsible for the reasonable Supervisors attend a regular supervisors training
accommodation request for employees with ADA organized by Human Resources that include
needs when requested by the employee. ongoing training and the procedure for making
Included in these requests are medical inquiries. requests for medical or ADA accommodations.
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Included in training are any legal requirement
training essentials.
Employees needing reassignment of a position are No policy is in place for prohibiting staff from
reviewed on a case by case basis by the HR competing for the position they are being assigned
Director. The reassigned employee must be able to to.
perform the essential functions of the new position
with or without reasonable accommodations. The
reasonable accommodations process is handled
with a full ADA Interactive process in place
through HR.
Has the guidance for employers issued by the No, however, HR has steps in place to identify
EEOC, concerning identifying staff with staff with disabilities.
disabilities that may need assistance in an
emergency been used? If yes, how often is it used?
Is a statement disseminated to all staff annually Training was added to the 2022 in-service day
putting them on notice that the City of Wylie has agenda and will be covered each year in all
prohibited disability discrimination or harassment employee in-service day training.
including jokes or inappropriate language?
HR has drafted a guideline to follow in An SOP document in HR has the guidelines.
determining undue hardship and reasonable
accommodation process.
Steps are taken into place to determine that the
requirements of a position are met and are job
related.
Steps are taken to ensure alternative formats are These formats are reviewed case by case. Various
available for applicants with various disabilities. accommodations are made, such as hiring a tutor
and allowing extra time,etc.
All job postings/openings are announced with the
nondiscrimination policy concerning persons with
disabilities.
The City uses guidelines published by EEOC
regarding lawful means of identifying employees
who might need assistance during an emergency
due to their disability.
Are persons with disabilities involved in The safety coordinator liaison, has partnered with
emergency plan creation, drills and debriefings? the Emergency Management Safety Coordinator
for further action on this training. They will be
looking into adding persons with disabilities to
complete training.
HR will revisit this concern once the ADA plan is
in place.
f 11 WYLI E
How are safety coordinator liaison coordinating Currently there is no action plan, however,
with departments in assisting persons with training continues in 2023 for an action plan and
disabilities during emergencies. for redundancies made in the assignment.
Citywide Events:
Findings Recommendations
Reverse 911 System Notification Alerts. The City has a Nixie Alert system that can
identify alerts for areas, sections or a portion of
the City to alert those areas of any emergencies,
delays, etc.
Emergency Events are at the command of the Evacuations and safety processes are at the
Incident Commander. command of the Incident Commander.
In the case of an evacuation where accessible
vehicles,drivers, fuel, and appropriate
destinations are needed,the City does have
procedures in hand. Evacuations of buildings are
conducted with a public safety check to ensure the
area is clear.
How is new staff oriented regarding the All new City employees attend an orientation that
emergency plan?Are drills held? Do emergency involves mandated courses in active attacker,
plans drills involve persons with disabilities?Are severe weather and fire. The City has held active
safety drills held and do they involve different drills that have included staff with disabilities in
incidents? Is the ADA coordinator involved with the past. The ADA Coordinator position is new
these drills? and will be involved in future drills.
In response to bomb threat evacuations the site is
checked for explosives before it is populated. If
the need arises for decontamination before
leaving, a procedure is in place to hold all parties
on site until decontamination has been completed.
Emergency response team has procedures set in
place to evacuate and decontaminate areas in case
of emergency.
How are emergency evacuations handled? Emergency response teams have travel and routes
pre-planned with the Fire Department, as well as
staging for emergency equipment and needed
ADA.
Law Enforcement:
Findings Recommendations
Have the City of Wylie first responders been Wylie first responders attend Crisis Intervention
trained regarding disability civil rights mandates, Training.
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under State and Federal laws?
The Public Safety Building has ADA standards in Inmates have access to a phone system; however,
the holding and booking areas of the jail. Visitor it is not ADA compatible. Inmates needing an
areas of the holdings also are ADA accessible. interpreter may request an interpreter be called in.
Service animals of inmates cannot be Service animals of inmates will be released to
accommodated at the holding area. family members or animal services.
Wylie Police Officers have access to a sign
interpreter through the 911 Dispatch Center.
Dispatch has TTY and training is implemented
every six months.
Officers are trained in best techniques for
communication with persons with disabilities and
officer safety. Areas of training include hard of
hearing, mental impairment, crisis intervention
and drug impairment.
Wylie public safety staff are training in crisis
management to address competing disabilities(i.e.
someone is on the bus with a service dog and
another person on the bus has a phobic response
to the dog and wants it removed as an
accommodation. Both have rights to be
considered. The passengers are in conflict.)
In the case of an emergency,a registry of persons
with disabilities is kept on file. The City does not
refer to the US Department of Justice guidance
regarding disasters.
If prolonged sheltering in place is necessary,what Procedures are coordinated through the Safety
procedures are in place? Coordinator; emergency cots,medication and
other necessary items will be made available.
ADA Programs:
Findings Recommendations
The City of Wylie has a plan for ADA Notice and Currently the ADA Notice of Compliance is under
Grievance dissemination. The ADA Coordinator review and will be updated by the Deputy City
handles the fact finding in grievance Manager.
administration.
Does the ADA Coordinator Office have access to ADA Coordinator and City Management are both
City senior management? located in the same building for easy and quick
access for civil rights and disability issues.
ADA Coordinator and Risk Management are both
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responsible for reasonable accommodations to
applicants and employees in accordance with U.S.
Equal opportunity Employment Opportunity
Commission under Title 1 of the ADA.
Undue hardship is determined by the ADA Currently there is no anti-surcharge policy in
Coordinator and a panel. The determination is place and will be adopted in the future by the City
based upon its nature and whether it meets the of Wylie.
definition contained within the regulation.
There is no language in place to hold vendors This is currently in review.
applicable with State and Federal disability civil
rights mandates.
A person with disability who believes they have The City will need to research procedures for
been discriminated against by a City vendor, will events,to make certain there is a checklist prior to
go through the City's complaint procedures. events that cover any persons with disability and
assure proper access is not denied.
Service animals on City property are addressed by At this time no policy is in place to address these
individual departments. Should an animal need to incidents. The Deputy City Manager is currently
relieve itself they would be required to step working on city-wide amendments to Chapter 18
outside the building. Incidents involving service of City Code.
animals should be addressed with immediate
supervision.
Policy is not yet in place to address policy These policies will need to go under review with
modifications and determination of undue burden; assistance from the ADA Coordinator.
nor to address direct threat; or maintenance of
accessible features.
Guidance is always available from staff to
accommodate the needs of the public, volunteers
and employees. The City and its employees are
committed to serving the access ability for those
who are in need due to a disability or mobility
issue. Not limited to moving furniture, making
more room for access or reach access.
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APPENDIX E-PUBLIC OUTREACH SURVEY RESULTS
Results from surveys are taken directly from the survey responses received.
1. How would you rate the City of Wylie's accessibility? This includes communication, programs,
services,events, access to government facilities, parks, parking, trails,etc.
Answers Count %
Highly accessible 19 47.5
Accessible with few challenges 10 25
Generally accessible, but could be improved 6 15
Not at all accessible 4 10
Blank 1 2.5
Total 40 100
Additional Comments:
Never know of any events. Can't access them if I did know of them. No wheelchair access in Wylie.
Nothing to do in Wylie. Most boring place in the world.
City goes above and beyond. Makes facilities accessible and makes you feel welcome.
Needs affordable transportation for people in wheelchairs.
I really don't have a problem. My problem has been to try to remember my access to roads since I was
isolated during the Pandemic.
No sidewalks or street lights in most places need taller toilets and handrails.
Higher toilets, larger restrooms, no touch faucets, handrails near toilets for safety, room for walkers at
Senior Center.
I can't really give complete answers to some questions. I'm not aware of everything.
2. How well do City of Wylie's policies and procedures support people with disabilities?
Answers Count %
Very well 16 40
Somewhat 8 20
Needs improvement 4 10
Not sure 10 25
Blank 2 5
Total 40 100
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3. Do you know who to contact if you need assistance, have a concern or complaint,or need
accommodations to access a facility or service?
Answers Count %
No, I don't know who to contact 19 47.5
Yes, I do know who to contact 20 50
Blank 1 2.5
Total 40 100
4. Have you ever experienced or observed a situation when you or another individual were unable
to participate in a program,access information,or obtain services due to any of the following
circumstances? (check all that apply)
Answers Count %
Building not accessible 3 6.8
Educational program not accessible 1 2.3
Material not available in alternate format 1 2.3
Interpreter not provided 2 4.5
Activity or event not accessible 5 11.3
Services not accessible 4 9.1
Website not accessible l 2.3
Not applicable 23 52.3
Other(please specify) 4 9.1
Total 44 100
Please briefly explain the situation:
Trail in neighborhood not accessible from a pathway, must walk in street 100'to ramp.
Educational programs not accessible, activity not accessible, service not accessible.
Interpreter not provided and hearing impaired.
Affordable wheelchair transportation.
I am satisfied with city services so far.
Senior Center is great.Not sure anywhere else.
Senior Center needs a bigger building. Exercise classroom is not big enough,too many people want to
take the same classes or trips and they fill up quickly. Very inconvenient when kicked out for voting.
Only exercise at Senior Center.
Lives in Murphy-no vehicle.
WYLI E
5. Have you ever requested an accommodation for a disability from the City?
Answers Count %
Yes 6 15
No 32 80
Blank 2 5
Total 40 100
5a. Was your accommodation provided?
Answers Count %
Yes 4 10
No 4 10
Blank 32 80
Total 40 100
5b.Were you given a reason why it was not provided? Please describe:
The City does not offer transportation.
Not available.
141
`TV WYLIE
6. Check all programs,services or activities in which you participate at a City facility.
Answers Count %
Classes 20 19.2
Seminars 10 9.6
Recreation 19 18.3
Volunteer 9 8.7
Meetings 16 15.4
Work(Employees) 15 14.4
Sporting Events 6 5.8
Blank 1 .9
Other 8 7.7
Total 104 100
Ltother.please describe:
Community Events
Clear policy for staff and better tools for communication.
Wylie Senior Center.
Exercise class.
7. What do you feel should be the City's highest priority to improve accessibility for persons with
disabilities?
-Have access for those in a wheelchair. Stop blocking sidewalks with signs, mailboxes,trash, and other
debris. Allow ramps to be accessible. Just because you may have a few doesn't mean someone in a
wheelchair can use them. Most have too much of an incline or stupid bumps so the wheelchair gets
stuck or the person doesn't have the strength to get over them. Downtown sidewalks are blocked with
tables, chairs, flower pots, or signs that make it impossible to access. Doors can not be opened while in
a wheelchair. Staff is usually rude or nasty to have to deal with someone in a wheelchair or they just
push past as if the person doesn't matter. Wylie is horrible! Also no transportation for wheelchair
bound people making life limited to their home. Wylie is the worst place to live.
-ADA Ramps.
-Updated Signage.
-HR strengthening handbook.
-Accommodate individual w/disability.
-No Opinion.
-Clear policy for staff.
-Communication Skills.
-Interior doors to each dep have automatic door openings.
-Ensure all pathways/sidewalks are accessible to people in wheelchairs. Ensure all public places that
have a door also have a button to be able to electronically open the door for people in wheelchairs.
Have affordable transportation for people wheelchair-bound.
-No comment. WYI.I E
41n1 A.Y'?A'7 t• e1Tn• ?A - OYA wmavc:: (Google Translation: Increasing human
resources that can serve as volunteers).
-Keep up the good work.
-Bigger Bldg.
-New Restrooms.
-Closer handicap parking; city hall/library/improve handicap restroom at Senior Center.
-Transportation.
8. What role most adequately describes your association with the City and the representation you
are providing?
Answers Count %
Member of the public with a disability 10 25
Member of the public without a disability 3 7.5
Relative or caregiver of a person with a disability 7 17.5
City volunteer 3 7.5
City Employee 8 20
Other 6 15
Blank 3 7.5
Total 40 100
9. If the city were to establish an ADA Committee,would you be interested in serving in a volunteer
capacity?
Answers Count %
Yes 12 30
No 25 62.5
Maybe 1 2.5
Blank 2 2
Total 40 100
Notes:
Provided there are zoom meetings after 5:00.
Maybe-depends on location of meeting.
2023
