Resolution 95-23
RESOLUTION NO.
~S'-Ola.
A RESOLUTION ESTABLISHING A COMPLAINT/GRIEV ANCE PROCEDURE
RELATING TO SERVICES FUNDED BY THE TEXAS DEPARTMENT OF
HOUSING AND COMMUNITY AFFAIRS.
WHEREAS, the City of Wylie is a recipient of funds from the Texas Department of Housing and
Community Affairs; and
WHEREAS, the State of Texas requires that a complaint/grievance procedure relating to services
funded by the Texas Department of Housing and Community Affairs be adopted; now therefore
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF WYLIE TEXAS:
Section 1. Complaint Procedure Adopted
The attached Exhibit 1 entitled "Complaint Procedures Relating to Services Funded by the Texas
Department of Housing and Community Affairs" is hereby adopted.
Section 2. Effective Date
This resolution shall be effective upon its passage by the City Council and approval by the
Mayor Pro Tern of the City of Wylie.
PASSED by the City Council of the City of Wylie by the following vote on this the
day of , 1995.
AYE
NAY
ABSTAIN
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Exhibit 1
COMPLAINT PROCEDURES RELATING TO SERVICES FUNDED BY THE TEXAS
DEPARTMENT OF HOUSING AND COMMUNITY AFFAIRS
The following are procedural requirements for responding to local complaints
concerning the quality of services provided by the City of Wylie related to services
funded by the Texas Department of Housing and Community Affairs Contract No.
714069, as required by 10 T.AC. Section 1.13:
(a) A recipient who has a comment or complaint about the quality of services funded by a
block grant administered by the department may submit such comment or complaint in
writing to the internal auditor of the department.
(b) The internal auditor shall transmit a copy of the comment or complaint to the City of
Wylie within two calendar days and request a response to the comments or complaints
arising under the Texas Community Development Program
(c) The City of Wylie shall complete its investigation of the comment or complaint and
submit its findings, in writing, to the internal auditor within seven business days after the
date the entity received the comment or complaint, or notify the internal auditor within
such period, of the date the investigation can be completed.
(d) The executive director of the department shall notify the complainant of the department's
and the City's findings before the business day after the date the comment or complaint
was received or shall notify the complainant, within such period, of the date the
investigation can be completed.
(e) The executive director of the department shall notify the complainant of the status of the
complaint at least quarterly and until the final disposition of the complaint unless the
notice would jeopardize an undercover investigation.
(t) The department shall consider the history of complaints regarding the City of Wylie
determining whether to enter into a new Texas Community Development Program
contract with the contractor.
The terms used above are defined in 10 T.AC. Section 1.11.