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11-12-2019 (City Council) Agenda Packet Work Session Wylie City Council CITY NOTICE OF MEETING Work Session Agenda November 12, 2019 6:30 p.m. (or immediately following City Council Meeting) Wylie Municipal Complex Council Chambers/Council Conference Room 300 Country Club Road, Building #100 Wylie, Texas 75098 Eric Hogue Mayor David R. Duke Place 1 Matthew Porter Place 2 Jeff Forrester Mayor Pro Tern Candy Arrington Place 4 Timothy T. Wallis, DVM Place 5 David Dahl Place 6 Chris Hoisted City Manager Richard Abernathy City Attorney Stephanie Storm City Secretary In accordance with Section 551.042 of the Texas Government Code, this agenda has been posted at the Wylie Municipal Complex, distributed to the appropriate news media, and posted on the City website: www.wylietexas.gov within the required time frame. As a courtesy, the entire Agenda Packet has also been posted on the City of Wylie website: www.wylietexas.gov. The Mayor and City Council request that all cell phones and pagers be turned off or set to vibrate. Members of the audience are requested to step outside the Council Chambers to respond to a page or to conduct a phone conversation. The Wylie Municipal Complex is wheelchair accessible. Sign interpretation or other special assistance for disabled attendees must be requested 48 hours in advance by contacting the City Secretary's Office at 972.516.6020. Hearing impaired devices are available from the City Secretary prior to each meeting. CALL TO ORDER Announce the presence of a Quorum. WORK SESSION • Discussion on Water and Sewer Rate Study. (C. Hoisted, City Manager) • Discussion on Water and Sewer billing by the City. EXECUTIVE SESSION If during the course of the meeting covered by this notice,the City Council should determine that a closed or executive meeting or session of the City Council or a consultation with the attorney for the City should be held or is required,then such closed or executive meeting or session or consultation with attorney as authorized by the Texas Open Meetings Act,Texas Government Code§551.001 et. seq.,will be held by the City Council at the date,hour and place given in this notice as the City Council may conveniently meet in such closed or executive meeting or session or consult with the attorney for the City concerning any and all subjects and for any and all purposes permitted by the Act,including,but not limited to,the following sanctions and purposes: Texas Government Code Section: November 12,2019 Wylie City Council Work Session Agenda Page 2 of 2 §551.071—Private consultation with an attorney for the City. §551.072—Discussing purchase,exchange,lease or value of real property. §551.074—Discussing personnel or to hear complaints against personnel. §551.087—Discussing certain economic development matters. §551.073—Discussing prospective gift or donation to the City. §551.076—Discussing deployment of security personnel or devices or security audit. Recess into Closed Session in compliance with Section 551.001, et.seq. Texas Government Code, to wit: RECONVENE INTO OPEN SESSION Take any action as a result from Executive Session. ADJOURNMENT CERTIFICATION I certify that this Notice of Meeting was posted on this 8th day of November, 2019 at 5:00 p.m. as required by law in accordance with Section 551.042 of the Texas Government Code and that the appropriate news media was contacted. As a courtesy, this agenda is also posted on the City of Wylie website: www.wylietexas.gov. Stephanie Storm,City Secretary Date Notice Removed ]f ilid s w fi. v . . w 'ur'1t� 0, " p t.1S a 4 figA Ewa a\...w..�j�YI November 12, 2019 City of Wylie, Texas Water and Wastewater Rates Review NewGen Strategies & Solutions ECONOMICS STRATEGY STAKEHOLDERS SUSTAINABILITY www.newgenstrlategies.net Agenda • Introduction • Utility Rate Making • Review of Prior Study • Current Study Considerations • Discussion and Next Steps NEWGEN STRATEGIES AND SOLUTIONS, LLC 2 P.. S hu . w �C El , p.,E CAS t, 1. I °bar'm .` G .. S HI., x PR . ,rCa .., v,y i nal' a vj ,N iI 0 H �� I'M1u �, { XI' F i A`'"� a. .Y Introduction NewGen Strategies & Solutions Introduction to Firm and Project Lead • Our Firm — NewGen is a management and economic consulting company specializing in municipalities and municipal utilities tat tir • Project Manager — Matthew Garrett, MBA, CGFO, CPM — Former Municipal Finance Director • Over 17 years public sector experience At NewGen, we strive to apply our • 6 of those years in Consulting expertise and deliver high impact — Conducted a variety of cost of service solutions through our diverse and and revenue recovery studies integrated market perspective; resulting in effective decision- making and implementation. NEWGEN STRATEGIES AND SOLUTIONS, LLC 4 Project Team A *** ,. 1.1 Michael Sommerdorf Megan Kirkland Role: Senior Consultant Role: Analyst Mr. Sommerdorf has been providing Ms. Kirkland joined NewGen in May 2018 financial and strategic advisory for as a Staff Consultant. Prior to NewGen, primarily environmental utility clients Ms. Kirkland worked with Robert Half as since 2016. Mr. Sommerdorf leads the an Accounting Contractor, and graduated continuous improvement of NewGen's from Texas A&M with a Petroleum modeling capabilities for the Engineering degree, and minor in Environmental Practice including Business Administration. enhancements to interactive dashboards, user interfaces, and AMI data analytics. NEWGEN STRATEGIES AND SOLUTIONS, LLC 5 Eh °ba,,*. 1. .` a G .. tr'a PR ' ,rCa .., i., x ' '.Pa.:Amm,", y.. . tqtrt: In al' a ij v'I , r} ,palm' Ut i l i ty Rate Making NewGen. Strategies & Solutions Strategic Financial Planning Process 1 . Revenue Requirements — How much revenue do I need? 2 . Customer Classification — Who are they and how are they using the system? 3 . Rate Design — How am I going to recover that revenue? NEWGEN STRATEGIES AND SOLUTIONS, LLC 7 Financial Planning Policies Intergenerational Capital; St r t ° re mm m v �*^«`"a Equity • Types of • Use of long- • Impact Reserves term debt fees/Developer • Amount of • Accumulation credits Reserves and use of cash • Long-term debt • How reserves reserves are funded NEWGEN STRATEGIES AND SOLUTIONS, LLC 8 Rate Policies i,..„:„,„,....,„,,,,,,,,,,..,,,,,,,,„„,:y„:„„...,..„,„:„:„.„,..„ „,„:„.„,„::,,,,,,„,,...„:„.,:„.„„„,..„:„„,,„,:.,...„,„.„,„„,..„,,„ Cost-based „3„,....::„.„„,„,„:„:„:„,:,,,,i,,,,...„:,, „,„„„.„<„,„, „„,„„„,„...„„„:,,„ „ „„„, ,„ , , ,„ , ►ffordabilit „,,,,„„ .„, Frequency ; ::V, ar�d/car and tt ing of f- -,,-- .,- an ''''' -- '- -a -- -- ,,„„ , „ „ „ „ _ „ „ „ „„_ ,„:„_, „ „,„„„ „„„ „ :„„„ , „ „, „ „ _ „ „ „,„ „ „ „„„ „. , _ ,,„„ „, ,„„„„,„ „„ ,„ __„,„„ „ „ „„ _ , „ „ „„ „„ .„ ,„ „ „,„ „„„ „:„„„ „,„ ,,„„ , „ , : „„ : „ _ , ,„,„ „....,:,,„, „,„:„,,,,,,,„,„„, „„,„,,,,,,,„,,,„„„„,, ,,,,, : „,„„,„,,„.„,„„„:„.„4„ „,„„„,„,,,,,,„,„,„„.„ „,„„„,:„,„„,„,,„,,,,,, ,„,,,,,,,,,,;",,,,,,,,,„„,„, ,,,„"„,, ,„,„,,, ,„,,,,,,,,,,„, ,,,,,,,, ,,,,,,,,,„,,„:„,,,,,,,„„„„:„,„„,,„,,,,,, , ,. "," , , , ,„,,,, ,„,,,,, ,,,,,,,,, „,,,,,,,,,,,,,,,„ ,..,„,,,,, „,„„:„„„,„,,,,,,„„,„:„,„„„,„:„,„,„„:::„.„:„„:„:„:„,,,,,,,:, ,, ,„ :,:„.„,,„„:„:„,,,,,,:„ ,,,,,„ ,, „„,„,„:„,„74„.,„,,,,,,::,,„,,,,,:,,,, ,,,,, ,, ,f,,z,„!:„8„:,,,,4,„,,&,,,e,,,,,,,,:.,, ,,t,„, „;,„,,t„,,, „,„„,:1„,,,n,„,-„,i;:,, ,,,,,,-,,,-,:,4:,,,,,,,,, ,:,,,,,,,, ?.,...,,,i,,,;„,,,,,,,,,,t.„,,,,,,,„,,,,,,,,„,,,,,„.,.,, ,,,,,,,,,„,„, „;,,,,,:0„: „.,,,,:::,,,:,,,,,,I.,,,,,,,,,,;,,,,2,,,,,,,,,,, (.„.„,,,,;;.„„;,... ,,,. .;;" ,,..?„„s:„. ;,,,,,,; ,, ,,,,,z,, ,,,„;z; ,,,,,i,„:;, ,,,;„, -,,,,,,,.4,.,*044„;";,,,,,,,,,,,,,,::::;;;:::;„,„;,,,.„„::,:z,,,,,,,,,,/,,,,,,,:":„..„: clothing to �rawh ply fc avoid rate r gcWt hc�c Conservation price signaling . NEWGEN STRATEGIES AND SOLUTIONS, LLC 9 .11,11 I CP h Y SEl ( Ct1. E G tpbar',m .` . ) y.. I tY ij t i Ali ' I , y i ovA nal' a {.. vj ,N iI 0 �ij ;i� t �. a.Y k4WAknillklekks,14414\14444: XI'', Review of 2017 Study NewGen Strategies & Solutions Projected Revenue Requirements $30,000,000 $25,000,000 $8,931,006 $20,000,000 $15,000,000 . Waste wate r $12 _a ab,101 Water Li $10,000,000 , ,0 I, , ,,01, I a „,,,,,,1,1 i,I,•,,0 , , , $5,000,000 ,,„•i, ,,,,,, ,, ,,,,,0 , I I I $0 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Lines and numbers indicate the amounts for the FY 2020 Budget. NEWGEN STRATEGIES AND SOLUTIONS, LLD 11 Recommended Rate Performance FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 TOTAL Revenue Requirement $18,248,840 $19,185,774 $20,622,244 $22,209,346 $24,500,653 $25,306,865 Projected Revenue Under Proposed Rates 17,345,928 18,823,710 20,422,501 22,155,528 24,148,115 25,883,638 Over I(Under) Recovery (902,912) (362,064) (199,743) (53,817) (352,538) 576,773 Draw down of Reserves 902,912 362,064 199,743 53,817 352,538 Adjusted Overt(Under) Recovery 0 0 0 0 0 576,773 Adjusted Overt(Under) Recovery(%) 0.00% 0.00% 0.00% 0.00% 0.00% 2.28% Proposed Water Rate Increase 9.00% 9.00% 9.00% 9.00% 9.00% 9.00% Proposed Wastewater Rate Increase 7.50% 7.50% 7.50% 7.50% 8.50% 5.00% - Conservative projections recovered costs by FY 2023 - NewGen will test prior rate plan performance in this update NEWGEN STRATEGIES AND SOLUTIONS, LLC 12 ' a hum. w- mii fi, .t nt "' t ' ° a,^*. ` a G .. S sa ,z.� ', n'w wv w �,- .. .,.,,�. .. ; .< �" aaa:'i a, 4 Y�w'a PR 'v. :;: .., v,y vj ,Nligi, I „ tn ij } ; , j relm' Current Study Considerations NewGen Strategies & Solutions Issues to Consider • Wholesale costs — North Texas Municipal Water District (NTMWD) • Capital Improvement Projects • What can we reasonably ask of our customers? NEWGEN STRATEGIES AND SOLUTIONS, LLC 14 Current Water Rates — Effective Oct. 2019 i Residential ���,r " r ( �MI " c rlime a ^ rmanh O��Gik:ry .. cS 'a�f'M V�W l Irrigation I Multi-Family Minimum Charge $16.62 $16.62 $22.70 $22.70 Volumetric: 0-1,000 $0.00 1,001-10,001 5.66 10,001-20,000 7.34 20,001-40,000 9.54 40,001+ 12.41 0-1,000 $0.00 $0.00 $0.00 1,001+ 8.11 6.42 8.11 Volumetric Rate is per 1,000 gallons. Outside City customers have a 15% multiplier. NEWGEN STRATEGIES AND SOLUTIONS, LLC 15 Current Wastewater Rates - Effective Oct. 2019 ,,\x�'' x,� \ b ° >, x *�xo����*�� "\`3 �"`.. \D. �\:`�, N�',�,w ".��. �,""; y a ,.��\ i`\°ay .. r r ,'�`. ,y , :` ax Q \ q" ‘'\ ♦ i\ may, '� �, \ • � " .: . ..a... � `\ ` � \ � . 3 .,. ,.. .,..,, :.. ..m . �a a 1 Minimum Charge $50.60 $35.69 $50.60 $38.52 Volumetric: 0-1,000 $0.00 1,001+ 3.25 Residential customers are charged a flat rate. Multi-Family is charged per unit. Volumetric Rate is per 1,000 gallons. Outside City customer have a 15% multiplier. NEWGEN STRATEGIES AND SOLUTIONS, LLC 16 Major cost Factors -- 2� Budget Water Wastewater ',YipJ1:.sv eh. e: r. ,w Other, 13 ' Other, 11% +kt+ Ott, Ap�� "i M.�5'Ai`8 MddN.. x,H•33> riiw" tt, t 5=�r g"`�si`?'Ul»SF,,., .tG'I t�Nt5� So. p1�p„ l<t' .a• <6,SiJn.� x�»v f+Se,, t5 ESvx<,�t .45.. ra �,xtl.�xt' ^C= ix. Ck n, Trar�sfers 9.� 4, x,. �y 4 1 "`© r,U "�,2 ti, 4 ,,.x ;xx,..>>t , \,),, ,, Transfersl, 12 `1` =,"t, .,. ,fit,. _;,,,x 1.t � ti S,XY» 1x;, ttt',xzc 'r SGy i), l�'», ,4��� j'ti'v 44 .,,.x,t, pl,S,rS,,,,.5t,55 =.<,;�,,tr ,, �,,,x,,.c,,, =..at,,;..;,,+,.,;>>',.,,,.,.. C »t::»=tsx.,,,,,,,5„ ': » :��� �: 1,,.zM:hS»vlt<cEpuu..v»w,.YS,.t4,c(4.&?.vi�aY;..,aitnt 'st,tt<, �� � : � � � i Yi 5)/ S ui�' ,�+-' L.c [tal Debt } f J C a D(y NTWMD 50`' T 4u. ttI Qeat J 1 CE� {d Persor� el� 1L . ;I,I d i 11, 1 1 Personnel, 15 KKM rvnl NEWGEN STRATEGIES AND SOLUTIONS, LLC 17 onsu tors and Tad or P History � Y 0 , . Ak, .,,,:\A\ LA 1,800 \:11,4,4 1co , o \\'\':\k\\ 1,200 1,000 0 E \ \:,\\\\\\\,\\,\\\‘',,,,,\',,,\\\\,\\,,\'',, \A \ Vi 4 F ` 2010 F ' 2011 FY 2012FY 2013 F ` 2014 FY 2015FY 2016 F ' 2017 F ' 2018 Actual 1, 1,7 2 1,5 3 1, 99 Minimum 1,72 1, ., 1, " 1,722 1, 1, 1, 1,878 NEWGEN STRATEGIES AND SOLUTIONS, LLC 18 Historical Avera e Usages 90,000 80,000 r", 70,000 t C 0l I 5 cu , ; [ COMM. & MULTI—FAM. f000 , it m COMM. fll1ILT A . ��� ,- EOMM. & MULTI—FAN. !RR. E 0„ 1 � ," RESIDENTIAL C 2 ,0 L3 1 RESIDENTIAL !RR. Al 10,000 'r , � CSC " '? t � NEWGEN STRATEGIES AND SOLUTIONS, LLC 19 Residential 14,000 12,000 ",„,, .',,.',,,•,,I, „, ,1 \t"gAkk, A ktstt At\At t AB ,k Agyt 444,; „4„,„•,, '-‘, 440k„ „, '''' ,44, 4‘ l'Is\A'„'444,4°4,4 4, • 4,,,•`‘\,:\s`:,,,i‘,4.4, \44,- \ 4, 10,000 •ut•••,, 4,s„,4„ 41,4‘,\44:44),4,',,k:\s,;‘,44‘14‘', \„4 • , 4,‘,‘,4\1k4,,444,\423,\ 04•„ ,,,o ,,,!,',,,s''\,,,'\:::\,!'ss,,,,:4‘,v4\'‘),sss,,‘,:‘,‘,::,•‘,,:'''''',,,:,\‘\,\4'',',,s,' o sio,,n4\ \\„•‘: \ss 4,4,,•• N A ,t,w,,,A'A tkAttktk,,, okikt,g*\g A 0 t Akt kt Akttt Ate gA itt 8,000 4'444^4 A,‘%V1s 1 t , ss ss 1 44\ k A AA kg g t Akk, t tt AtAtt g,,AtA At \ts,,,, ttt At 04 4 4 444 ,4,sIk41214 6,000 ^44 0 y 444 40 ‘44 4,000 „ A A it A tyytk' A,A sk At 1 is'AnitAskgkytil"AA,t t, A tg, A A gg t A,g A t y A t A, t k,Agt tt t tyttg ke YAW,t t t‘kt‘4, ‘4 0 1^, 414 444 4144 44 ,o 44 14\2 0 4 V A f t 1g ke, A AAA kvt4ittl g 4A, \k\ A tt, At wl 4.•,,n, •„•„,4 4 4 40\A AA Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Tier 5 29 17 7 19 6 10 8 22 17 46 96 444 Tier 4 281 131 78 136 39 43 69 258 181 498 1,054 2,411 Tier 3 1,448 910 633 1,099 334 454 536 1,542 1,205 2,167 2,899 31 541 Y‘' Tier 2 9,550 10,198 10,489 10,134 10 712 , 10,713 10P 645 9 663 , 9 918, 8,745 71'287 51 043 Tier 1 622 676 729 577 896 763 736 520 685 564 688 381 Total 11,903 11,918 11,917 11,934 11,957 11,950 11P 969 11,980 11P 985 11,984 11,981 11,761 NEWGEN STRATEGIES AND SOLUTIONS, LLC 20 . a Residential Tier Breakdown 100% ,,,,,, ,\ 90% 7 6 % q 50% 10% �yqq��@��p '�. 0 dL8 Sep-18 Oct-18Nov-18 Dec-18 Jan-1 Feb-1 Mar-19 Apr-19 May-19 Jun-19 Jul-1 Aug-19 Tier 5 0% 0% 0% 0% 0% 0% 1% Tier 4 2% 1% 1% 1% 0% 0% 1% 2% 2% 4% 9% 20% Tier 3 12% 8% 3% 4% 1 % 10% 18% 24% 30% Tier 2 0 6 8 85% 90% 89 81 83% 7 61% 43% Tier 1 6% 6% 7 6% 6% 6% 6% 3% NEWGEN STRATEGIES AND SOLUTIONS, LLC 21 Community Rate Comparisons • Comparisons between communities are very common , but may not tell the whole story • Each system is unique in geography, age of infrastructure , capital maintenance effort and typical usage patterns NEWGEN STRATEGIES AND SOLUTIONS, LLC 22 Residential Comparisons 10 , 000 Gallons Farmersville I 85.91 _ $204.10 Forney I 60.90 0, gin. A„ 1 2.75 Fate 78.92 :At '1 $159.82 Rowlett lett 76.15, n . . $155.16 Royse City 68.10 1 $153.56 Sachse 65.50 > .,.. . , ;11 $146.30 Murphy I 79.14 ;v ' $142.96 $138.35 Prosper I 55.55 $132.95 Garland 78.61 w a: $132.16 Richardson 74.10 1 ,,,`4,",,,,,ts, .�..r $129.20 McKinney I 61.00 ',' , \, , ,,,, ' , a. wF $121.80 Rockwall I 57.43 r $119.88 Wylie (Current) I 67.56 - $118.16 Frisco I 49.40 $117.72 Piano I 46.9 `." : $113.85 Sunnyvale I 42.91 M, r,. aR $98.97 • NTMWD Member ■ Water Wastewater NEWGEN STRATEGIES AND SOLUTIONS, LLC 23 Residential Comparisons 25 000 Gallons Royse City I 193.35 pg $391.91 Farmersville I 223.91 :. $390,50 Richardson I 182.45 .1* $373.02 Fate 212.87 $364.42 Forney156;65 �� „w� " .,.Ott, $363.05 Sachse 173.50 357,135 Garland �,. � r 204.31 ° .,. .. .... � $325.36 Prosper 151.70 $302.60 Murphy 163.19 " $289.86 Plano I 122.58 $276.45 Rockwall I 146.29 '';:, $268.29 Frisco I 114.60 ;� � $263.32 Rowlett 176.95 255.96 Mesquite I 188.33 '' ,4w. . , $249.80 Wylie(Current) I:::. 188.66 : ... . : .. ... . : . .Sid* $239.26 McKinney I 150.35 , .,,..,,�, $211.55 Sunnyvale le 79.86 $174.02 ■ NTMWD Member ■Water Wastewater NEWGEN STRATEGIES AND SOLUTIONS, LLC 24 Proposed Rate Outcomes to Continue • Continue to meet 90 Days Operating Reserve Target • Smooth out rate impact of significant operational and capital related costs. • Continue providing quality service with needed repair and replacements • Absorb wholesale increases NEWGEN STRATEGIES AND SOLUTIONS, LLC 25 Policy Direction for FY 2020 Update • What are our objectives? — Operational Excellence , — Revenue Stability the Nils — Affordability — Equity \\\ — Financial Best Practices — Conservation — Economic Development — Transparency — Others? Revenue Requirement • Do our rates address our objectives? NEWGEN STRATEGIES AND SOLUTIONS, LLC K. ' a.. S hum&. w� �C mii °ba,,*. .` a G ,. S Y�w'a vi 1 ; i; t ; II x PR 'v. �,rCa .., v, y tt(CIn al' ij ,N v'I s'Mmm 4 . q' '�f kt Ia. j rpmm Discussion and Next Steps NewGen & Solutions Next Steps • Evaluate Revenue Sufficiency Under Current Rates • Propose Revised Rate Plan • Communicate Potential Rate Changes to Customers NEWGEN STRATEGIES AND SOLUTIONS, LLC 28 A ***.*in ' N t 1 1 mii ks,1k kk ,kk 4 1,''' 4 kk*.k\‘ 1 kkkikk,k' ' 1 I ' 1, ktk sk‘k kk k*****1,*k k k Ak:k kik kkkkk..* ''' .1, *.. 4,4R4141h a IA .}•,,,,‘, ,0,i 0,1i,,, '' ,,,,,,M s ‘,' \', , , V1\'‘'l 'r' ‘'''' ' ',04 : 0 11, ''00 0 . . 161,,,"7.... '''' : '' ' A;A"c, ot ''''' , As. *4 .,..„ ,_,, , , .„ ,k, ,,l, , ,0 o!.• 44.,40 ,,,,0 \s,* i/A A"'"AAPAAAAA*AAA.k,, ;1'0,,k, _ 'N‘ 4.;4$.\\k),,.6qA.R,Wk ‘\0•\,\'‘,.k.^,N4A, , t v ,k*\,•v,t,k40%,,tArk,,\vikk,4,,,‘-m4\\ .' - i [ • . ,.„ Thank you ! For more information, please contact Matthew B. Garrett, MBA, CGFO, CPM Michael Sommerdorf Executive Consultant Senior Consultant 972.675.7699 972.704.1655 mgarrett@newgenstrategies.net msommerdorf@newgenstrategies.net NewGen Strategies & Solutions y woo/ ' /\ flt C(IY O F WYLIE UTILITY BILLING \ < © 'NW : < © ». < Of i RESIDENTIAL WATER CONSUMPTION JANUARY 2016- SEPTEMBER 2019 16-Jan 16-Feb 16-Mar 16-Apr 16-May 16-Jun 16-Jul 16-Aug 16- p 16-Oct 16-Nov 16-Dec CONSUMPTION BFEAKDOWN R11DEN11AL 59,960,228 63,929,803 59,612,808 55,582,492 69,554,573 78,243,977 76,874,368 127,064,306 139,575,497 109,757,730 79,737,236 63,872,424 17-Jan 17-Feb 17-Mar 17-Apr 17-May 17-Jun 17-Jul 17-Aug 17-Sep 17-Oct 17-Nov 17-Dec CONSUMPTION BFEAKDOWN FE3DEN11AL 55,407,722 61,458,190 52,293,518 64,256,779 86,988,004 82,811,985 84,625,285 112,889,685 102,986,929 119,154,253 84,916,938 79,649,081 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug 18- p 18-Oct 18-Nov 18-Dec CONSUMPTION BFEAKDOWN FESIDEN11AL 54,113,805 59,588,001 64,417,370 61,716,580 78,218,325 99,089,915 121,588,350 159,301,646 135,819,856 73,640,600 63,086,349 55,336,894 19-Jan 19-Feb 19-Mar 19-Apr 19-May 19-Jun 19-Jul 19-Aug 19- p CONSUMPTION BFEAKDOWN FESIDEN11AL 70,355,300 47,369,743 51,452,806 53,548,596 76,210,079 66,587,476 90,166,468 110,036,816 172,818,159 4 Of i ACTIVE WATER CUSTOMERS/MANUAL READS ACTIVE WATER/SEWER CUSTOMERS- FACTORS THAT CONTRIBUTE TO 13,013 MANUAL READS . . . ACTIVE SEWER ONLY CUSTOMERS- • RAIN (meter box filled with water and 3,508 has to be pumped out) MANIUALABEALIESCUSTOMERS- 16,521 MONTH FOUTE1 MULE TOTAL • CARS PARKED IN FRONT OF OR OVER THE METER CAN BLOCK THE SIGNAL (make more than one trip to get Apr-19 920 579 1499 reading) May-19 930 596 1526 • METER AGE (not all meters have Ln-19 908 599 1507 registers that electronically read) v �' Jul-19 919 603 1522 Aug-19 931 629 1560 • COVERED IN DIRT/MUD (remove dirt Sep-19 966 660 1626 from meter box to get read) Of i TASKS MONTHLY ,,k,,,,„„ • DUE DATE IS ALWAYS ON THE 5TH January 2020 (UNLESS THAT DAY FALLS ON A WEEKEND) Sunday Monday Tuesday Wednesday Thursday Friday Saturday • BILLING IS ALWAYS ON THE 15TH Meter Read (UNLESS THAT DAY FALLS ON A WEEKEND) Late Due Date Penalties - • DISCONNECT DAY IS ON THE 5 6 7 8 9 10 11 SECOND TO LAST TUESDAY OF 12 13 14 Billing 15 16 17 18 THE MONTH T Disconnect • METER READS BEGIN ON THE 27TH 19 20 21 22 23 24 25 AND CONTINUE THROUGH THE 8TH 26 27 r 2 ' 29 30 31 t „,„ DATA LOG ,,,,, . Irrigation usage 700 • DAILY SPRINKLER USAGE i • APPROXIMATELY 650 — 730 GALLONS di 400 RA 03 it tti �ta DEPENDING ON WATER PRESSURE 10t1 300 ` N .0 s9 a”' it,,,, 4 c 6d '' 4, ,, tfii o.Is h• . d e b I` 4 c a`',,` 4 0 .9 .9 tits ,t sq ,gig 0 .+�. s,� .9 +9 +9 0 ` �i 0 +9 0 0 +9 0 0 .9 sq. 0 0 ,q. relattlaiiint Heading Usage 8/1 2/201 9 0123 PM 202210 0 811212019 09:23 AM 202210 20 811 22019 0523 AM 202190 0 8/12/2019 01:23 AM 202190 120 8111/2019 09:23 PM 202070 810 8111/2019 05:23 PM 201460 20 8/11/2019 01:23 PM 201440 90 911 1/20 1 9 09:23 AM 201350 10 8/1 1/201 9 0523 AM 201340 20 8111/2019 01:23 AM 201320 130 8/1 02019 09 23 PM 201190 SSO 811 01201 9 0523 PM 200640 30 811 0/201 9 01:23 PM 200510 30 8110/2019 09:23 AM 200580 40 811 0/201 9 05:23 AM 200540 20 8/10f2019 01:23 AM 200520 1300 8192019 00923 PM 200390 520 8/9/2019 05:23 PM 199870 10 8/912019 0123 PM 199860 0 8/9/"2019 09:23 AM 199860 20 \, ' 819/2019 05:23 AM 199640 0 819/2019 01:23 AM 199840 120 8/8/2019 09:23 PM 199720 580 816/2019 05:23 PM 199140 0 818/2019 01:23 PM 199140 0' 81802019 :23 AM 199140 20 8/8/2019 0523 AM 199120 20 EV8/201901:23 AM 199100 110 8/7/2019 09:23 PM 196990 560 8012019 05:23 PM 198430 10 r '•, TM — TM — z 0 c. N M .. , .8.r:7 — im D,,...�-_....,- 635„5 GO LLl LU CI LLI 7 551 CONNECTIONS SW 510 UJ — _ IPF"EI 7,255CONNECTIONS SERVICE,' -7�' S.: 'IM'AM.9,,.. AMF'AMTrrni.:"MMF' ...i _A EMERGENCY f ''. INTERCONNECT .... .. o �, �_ / LOWER , r' „ r SERVICE} ^. _' -,2- ,r : /EJ , it — ,� ) 33".xlgpm +�25:." .j { ��0, ALL20Z ROUND STORAGE f °2 TANK ''', j,. ,.. }�. 155c-gpn: —213-P T&4Wt't3-1 N:, d a �,4. ` °" ✓ �" s' .' ,,, € hp —. ..,,. ._ 37 450 MAX c:,,.DERMND oa a "'..�,' 1 gp r;.....- 1„ ,t;0 GALLON Mir 50 _ « C GROUNDt.? ° 25CU ggr. __.�e \._.:= c 11pANK STORAGE — c�.reLc:;err�.� .. .� , ,� — NEWPORT HARBOR ES. 1gp L ,� _ _. NTrik4�Jo (V " LIE ) ) 2503ggr, >[5N{ MAXG 5E m1 t 4,20 — 125 1-9_.: . �( zca2-... ElJSLt'LT 4.S ' 185N gpyP L EAST BROWN ES. . MAX sa MCA t SEfl. GALLON E ( ° "LE'1A).s�� Pm tafd�3UI4S]ETORx"GE .F` 1o3 g 350 e�s1¢La?auaT-55 TANK ... _.. 1 "_,hp -_,., gam" _ 100011363GALLON \ GROUND STORAGE — ^a TANK ,' — NTNR 1S €4' NORTEX RS. TSsp .,._` moDgc., (VS S LiIE 2) REVISED 1014 t . :, BILL ADJUSTMENT (FROM PREVIOUS SLIDE SPRINKLER USAGE DATA LOG) ,. e Original Adjusted 07/25 - 09/10 09/10 - 10/07 07/25 - 08/31 08/31 - 10/07 OiljndotWattb,IllntnEVSggrtjM 1111111•1104**Osionit 5,00,e,E. :, ,:.,:la:,,a:.!.jtl.j,; 1111111101****11110NMN,: :::All,0 IfllggstotyootnlpgggtgZN:51 Rate, Gallons Extent Rate, Gallons Extent Rate, Gallons Extent Rate, Gallons Extent . is $15.24 1,000 $16.24 $15.24 1,000 $15.24 $1524 1,000 $15.24 $1524 1,000 $15.24 $5.19 9,000 $46.71 $5.19 9,000 $46.71 $5.19 9,000 $46.71 $5,19, 9,000 $46.71 $6.74 10,000 $6740 $6.74 10000 $6740 $6.74 10,000 $67.40 $6.74 10000 $6740 $8.76 1 3,,470 $118.00 $8.76 360 $3.15 58.76 6„970 561.06 58.76 6,,860 $60..09 $11.38 0 $0.00 511.38 0 $0.00 $11.38 0 $0.00 $11.38 0 $0.00 33,470 $247.35 20,360+ +$132.50 26,970 $190.41 26,860 $189.44 = $379.85 = $379.85 '-,---'' saas ',:a . , / BILL ADJUSTMENT CREDIT ORIGINAL ADJUSTED 08/01 - 09/09 09/09-10/11 08/01 - 08/31 08/31 -10/01 b....n.,,,m,,,nonion,,,,,,,,,,,,,..,,,,,,,„„.„,„,„,,,,,,,,,,,,,,,„„::,,,,,,,,,,,,,,,,;.,.,„,„ MINION0100•1011000140010 i;;; ;;;:;E:;:tt;:gii9,:15g,:„,,,L;Ili! IIIIIIIUOIAIWNIIIIIIIM'gggggaEN 1111.1** ****NONISMia :4!:-Alltilli 1111111100410. 111010 IW:22t2Wili 11011100000*4: 11111110 LE:a;pgggE4:Lglii::lli Rate Gallons Extent Rate Gallons Extent Rate Gallons Extent Rate, Gallons Extent $15.24 1,000 ,$15.24 $15.24 1,000 $15.24 $15,24 1,000 515.24 515,24 1„000 $15.24 $5.19 9,000 .$46.71 $5.19 9,000 $46.71 $5,19 9„000 $46.71 $5.19 9,000 546.71 $6'..74 10,0,00 $67.40 $6.74 8,020 ,$54.05 56_74 10,000 567.40 $6_74 10,000 $67.40 58.76 13,250 $116.07 $8.76 0 $0.00 $8.76 5„570 540.79 $816 2,890 $25.32 $11.38, 0 50,00 $11.38 0 .$0.00 $11.38 0 $0.00 $11.38 0 50.00 33,250 $245.112 18,020 $119.00 25,510 $118.14 22,890 $154. 1 \\,...1 Difference of $28.61 , ..� SERVICE ORDERS REQUESTED • SERVICE ORDER DATA AUGUST 1 - OCTOBER 28 • PULLED 823 DATA LOGS AT CUSTOMER REQUEST • REVIEWED FOR LEAKS • VERIFIED CORRECT METER READ • CONTACTED CUSTOMER WITH RESULTS (HIGH VOLUME WATER USAGE) • ZERO METERS WERE MISREAD RTMENT ' L IMPROVEMENTS • Meter Services reports directly to Utility Billing Manager as of Oct 2019 • Replacing manual registers with new electronically read registers as current budget allows (reduces amount of manual reads) • Increased cooperation with Public Works during billing cycles by assigning Public Works employees to assist with manual reads • Moving forward with an AMI metering system - All meters will be capable of real time data and consumption notifications to customers UNDERSTANDING YOUR UTILITY BILL AND HELPFUL HINTS FOR CONSERVATION WATER RATES Residential Water Monthly minimum charge for 1st 1,000 gallons of metered water consumption $16 62 1,0 1to 10,000 gallons .. ... :.:: $5. 6/..the thousand . BASE WATER RATE CHARGES 10,001 20,000 gallons $7.34 thousand 20,001to4000 gallons .5 thousand YEAR 2020 (OCTOBER 2019-SEPTEMBER More than 40,000 gallons $12.41 thousand, 2020) Residential Irrigation Monthly minimum charge for 1st 1,000 gallons of metered CITY WATER $16.62 water consumption $16.62 Over�.#3f1Q gallons E3�11 thousand. v. .. CITY SEWER $50.60 Residential Sewer Flat Rate . '' '. _ 50: 0 65+. CITY TRASH $12.71 $35.69 City Garbage SALES TAX $1 .05 Standard Rate 1 . Additional Trash Cart TOTAL BASE: $80.98 Additional ..,itio : ,: l. . 2 ddi nnal Recycle le Cart '''. . 5 `'' 400 A:7 \two/ METER FACTS • THE METER IS OWNED AND • THE DESIGN OF THE WATER • WHEN WATER FLOWS MAINTAINED BY THE CITY OF METER DOES NOT ALLOW THE THROUGH THE METER, THE WYLIE. CITY OF WYLIE TO ADJUST THE RED HAND ROTATES AS IT • THE METER IS GENERALLY DIALS. MEASURES CONSUMPTION BY LOCATED IN A SMALL BOX IN • THE METER CANNOT RUN THE GALLON. THE GROUND NEAR THE FASTER THAN IT WAS DESIGNED • ONE FULL DIAL SPIN IS EQUAL STREET. TO RUN. THE MECHANICAL TO 10 GALLONS OF • METERS HAVE ELECTRONIC PARTS ARE NOT CAPABLE OF CONSUMPTION. READING DEVICES THAT "SPEEDING UP" OR • OUTDOOR WATER REGISTERING A SIGNIFICANTLY ALLOW THE METER READER CONSUMPTION AND/OR A LEAK HIGHER READING THAN THE TO CAPTURE THE READING COULD CAUSE USAGE TO ACTUAL READ. REMOTELY. GREATLY INCREASE. • METERS ARE READ EACH MONTH. Ate READING THE DIAL ,,:,.,,,,„.„:,:,„,;,,,„„,,.,.,:,...„..:.,:,;:.:::„.::...."• METER DIAL HAS A SERIAL NUMBER PRINTED ... ON THE FACE • SILVER DIAL AND RED POINTER WILL SPIN r " �r„ CLOCKWISE IF WATER IS RUNNING THROUGH I ,. 1g ���.1T � t : � THE METERS , ��m. ' � � �„ s fit` `o ,J i °� i Y� 4011,000 • ALWAYS INCLUDE STATIONARY '0' AT THE END40„ 4� 1 ,� rf�4y}�},*s OF READING 0 o 3 iu, • COUNT METER READ FROM 1— 10 GALLONS ON it „ '`'1� i,s 39040, THE EDGE OF THE DIAL � ` ti��; , ,�t �o �� • NUMBERS ONLY MOVE EVERY 10 GALLON INCREMENTS • C,l s,vryi4:m`i+y xt rommnet, t„ 14,` w ... "� 1� ....... .. ... a's ,,,, BUCKET TEST • READ THE METER BEFORE HAND AND TAKE NOTE OF WHERE THE RED POINTER IS POSITIONED. • FILL A 5 GALLON BUCKET WITH WATER TO THE TOP. • READ THE METER AGAIN. THE RED POINTER SHOULD MOVE 5 GALLONS AROUND THE DIAL FACE. r s,,.'1/41,,1,,t,t,,,,,,,,,,f,'.,1::,,,,,i:*:zi*,:'Ia..,7 r,,'.,i:11,:...11/4.1/4,,,.,,,k,,,m,1t,!pe,„,.,!':'‘.,,,'.,,,,-:',\''';'.,'.'''.“.,.,,.'*,*,,-1/4,-.',,.,.'N:^i„,,,,„,,..,„„''*':,-,,,it,t,,,,:nitit..,,!A,,—:e),.,,,t.1,,,1/4:I"l s ,. 1 (Z .� d 1 `,,s {Y ii:1d i sL i awi 'tto� {0 oit rewso �0 27 S4 c t; av r N. , , HOW TO DETECT A LEAK ty ,„.../ Indoor Leaks First make sure all water using fixtures in your The most common cause of high water home are not in use. usage and leaks INSIDE the home are , p(f# .` Check to see if the red circle on the face of the : ,, � meter is moving. If it is moving, you either have a K �� , °, ` . kw leak or somethingon the property is usingwater. p p y Wait 5-10 minutes after the last flush. s�. Places to look are toilets (flappers get old and 4 , A '� � pp MP wear out) faucets, hot water heaters, water softeners, etc. Remove tank cover. Is the water vlivsk level in ,1.4: �a the tank too high and spilling � t . t� "' i Service Line Leaks into the overflow tube? If it is you have, * You should be continuouslyobservant for: a leak. : A Wet spots in your yard between the curb box and � '� �' ,,, ;' „ Y' your house. ,�, , While you have the tank cover off, put The sound of running water or a hissing sound coming from your main shut off valve when water food coloring in the toilet tank. Wait at V,a� is not being used in your home. least 30 minutes. If the colored water A noticeable loss in water pressure or flow appears in the bowl, you have a leak. throughout your home. Water bills showing progressively higher water consumption that cannot be explained otherwise. � a' 44 IRRIGATION Any variance above your normal household spray Head — Up to 3-6 gallons per consumption could indicate any of the following: minute (per head` rv . t • Incorrect irrigation timer settings , � � 44 • A power surge could reset a timer to factory defaults, � � , causing it to run more frequently than expected � � • Check weekly and daily timers • Check for multiple timer programs (A, B, and C) How to. r ° K, • Broken or damaged sprinkler heads Read your meter before you run a cycle on your sprinkler system. Rotor Head — Up to 9-12 gallons per minute (per head) After you have gone through the - full cycle re read your meter. This will tell you how much water the �w� �, �� system is using. �a 1iry a rf: w"M"Y' "k;''fi is Conclusion • Read your meter How Much WaterDo • Check for leaks indoor and other outdoor 12% Toiler Leek' • Be cautious of your sprinkler settingssq trS C Z`S%7u�Y}lt�ts,V iz it t • Check your sprinkler for leaks a a � 1 Ya�ac a� t 111'i tia"aA'Y rt • Be cautious of your daily �� ' r� byx household usage Faucet • Test your meter f.KH.INV "t" Pt war,4' ound 1 on,go defft 1.rnd ntoe ti